My refund and returns policy lasts 30 days from date of purchase. If 30 days have passed since your purchase, I can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned:
- Gift cards
- Downloadable print-at-home products
To complete your return, I require a receipt or proof of purchase.
Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact me at email@example.com.
Only regular priced items may be refunded. Sale items cannot be refunded.
I will only replace items if they are defective or damaged. If you need to exchange it for the same item, send me an email at firstname.lastname@example.org and return the original item to: 216 Errard St South, Ballarat Central, Victoria, 3350, Australia.
To return your product, you should mail your product to: 216 Errard St South, Ballarat Central, Vic, 3350, Australia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact me at email@example.com for questions related to refunds and returns.